Return & Cancellation Policy – The Arcane Foundry™
At The Arcane Foundry™, we take pride in crafting candles, miniatures, and 3D printed goods with care and attention to detail. We want you to enjoy every creation you receive, but if something isn’t right, please review our policy below.
Candle Returns
- We gladly accept returns on unused, undamaged, and unaltered candles.
- Alterations (such as surface scraping, burning, or other modifications) will void eligibility for return.
- Upon approval, we will provide you with a return shipping label. Please note that original shipping costs are non-refundable.
- Customers are responsible for safely and securely packaging returns. The Arcane Foundry™ is not liable for damages caused by improper packing during return shipping.
- Once your return arrives, please allow up to 72 hours for processing.
Miniatures & 3D Printed Items
- Because our miniatures and 3D printed items are made-to-order, we cannot accept returns or cancellations due to a change of mind.
- Resin-based 3D printing uses supports during production, which may leave small surface marks. These are normal, often barely perceptible, and not considered defects.
- If we detect a major printing flaw, we will re-print the model to meet our quality standards.
- For reference, photos of finished miniatures are available on our store page to set clear expectations before purchase.
Order Cancellation
- Orders may be canceled within 48 hours of confirmation for a full refund—no questions asked.
- Cancellations requested after 48 hours but before shipping will be refunded in full minus a 10% restocking fee.
- Orders that have already shipped must follow our Return Policy.
Customer Support
If you receive one of our products and are not fully satisfied, reach out to our Customer Service team at therealdaclaud@gmail.com. We will do our best to work with you and find a solution—whether that means troubleshooting, replacement, or another resolution.